The Franklin London - Starhotels Collezione, London - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

24 Egerton Gardens, London, United Kingdom, SW3 2DB

The Franklin London - Starhotels Collezione is set within an elegant Victorian building in Chelsea, characterized by its proximity to notable cultural landmarks such as Harrods and the Victoria & Albert Museum. Renowned for its luxurious ambiance, the hotel blends tasteful Italian design with a personal touch of hospitality. Guests benefit from tranquil views of Egerton Gardens, making it an ideal retreat amid London's vibrant life.

Location

Located in Chelsea, The Franklin offers easy access to key London attractions, including Kensington Gardens and Buckingham Palace. The hotel is a short walk from South Kensington Station, connecting guests seamlessly to the Underground network. Visitors arriving from airports can utilize efficient transit options that make the hotel accessible while navigating the city.

Rooms

Each of the 35 rooms and suites are bathed in natural light and feature exquisite furnishings that prioritize comfort. Spacious accommodation options include a 62-square-meter Presidential Suite with a sitting area and private lounge. Deluxe rooms offer serene views of the gardens or Knightsbridge, while the plush interiors include rich fabrics and modern amenities like Samsung flat-screen TVs.

Eat & Drink

The Franklin Restaurant showcases the culinary expertise of Michelin-starred Chef Alfredo Russo, focusing on elegant Italian-inspired dishes prepared with seasonal ingredients. Guests can sample exquisitely crafted antipasti and delectable pastas while enjoying views of the private gardens. The hotel’s bar offers a Gatsby-style atmosphere, perfect for enjoying classic cocktails and signature drinks.

Leisure & Business

A dedicated Event Team at The Franklin ensures that business and social gatherings are meticulously organized in tasteful settings like the Library, which accommodates small, private events. The hotel features a fitness center, a hammam for relaxation, and high-speed Wi-Fi throughout. Personalized concierge services further enhance the guest experience with tailored recommendations.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Single Room

Max:

1 person

15 m²

Bed options:

1 Single bed

Coffee machine

Heating

room details

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Triple Room

Max:

2 persons

30 m²

Bed options:

1 King-size bed

Coffee machine

Heating

room details

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Deluxe Room

Max:

2 persons

24 m²

Bed options:

1 King-size bed

Coffee machine

Heating

room details

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Getting around

A guide to all available transportation options

City Centre

London 3.2 km

Airports

London City (LCY) 17.7 km

London Heathrow (LHR) 23.7 km

Train

London Victoria Station 1.8 km

Underground

South Kensington Tube Station400 m

Bus

Bus stop400 m

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Really good Culinary Experience

“I had dinner at the hotel restaurant, and it was absolutely fantastic! The Michelin-level culinary experience was evident in every bite, with dishes that were both beautifully presented and delicious. Each course was a delight, and I could genuinely taste the quality of the ingredients. The ambiance of the restaurant complemented the meal perfectly, making it a nice dining experience.” view full review

Luxurious Bathroom Space

“My room featured a large bathroom that truly felt like a private spa. The deep, beautiful tub was perfect for a relaxing soak after a day of sightseeing. Plus, the warming towel rack added a nice touch that made the experience even more luxurious. It was one of the highlights of my stay!” view full review

Cozy and Elegant Sleeping Quarters

“The bedroom in my suite was simply stunning! With elegant decor, high ceilings, and a comfortable bed, it provided a perfect retreat for relaxation. The luxury Frette sheets made for an amazing sleeping experience, and the separate lounge area offered additional space to unwind. I truly enjoyed every moment spent in my room.” view full review

Relaxing Spa Facilities

“During my stay, I had the chance to explore the spa facilities, including the steam room which was absolutely rejuvenating. It added a nice element of leisure to my trip, allowing me to unwind and relax. The entire ambiance of the spa was serene and inviting, making it a perfect spot to recharge after a busy day in the city.” view full review

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
24-hour security
Luggage storage
Allergy-free rooms
Lift
Currency exchange
Hairdresser
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle

Services

Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Board games

Spa & Leisure

Leisure/ TV room
Spa centre
Turkish bath
Steam room
Pedicure
Manicure
Waxing
Facial
Treatment room
Beauty treatment
Back massage
Head massage
Full body massage
Foot massage
Make up services

Room features

Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Parquet floor

Location

24 Egerton Gardens, London, United Kingdom, SW3 2DB

Map view

street view

24 Egerton Gardens, London, United Kingdom, SW3 2DB

City landmarks

Garden

Buckingham Palace

2.1 km

Park

Hyde Park

1.9 km

Museum

Science Museum

640 m

Museum

Natural History Museum

1.3 km

Church

Westminster Abbey

2.9 km

Westminster Bridge Road Riverside Building

Coca-Cola London Eye

3.5 km

Square

Trafalgar Square

3.1 km

Elizabeth Tower - Houses of Parliament

Big Ben

3.1 km

Park

Kensington Gardens

1.8 km

Museum

Apsley House

1.5 km

Museum

National Gallery

3.1 km

Event hall

Royal Albert Hall

1.2 km

Museum

The British Museum

3.9 km

Monument

The Albert Memorial

1.2 km

Museum

National Army Museum

1.5 km

Palace

St James's Park

2.5 km

Palace

Kensington Palace

2.6 km

1 Apsley Way Piccadilly

Wellington Arch

1.8 km

Gallery

Saatchi Gallery

1.1 km

Marylebone Rd

Madame Tussauds London

3.1 km

Public Building

Houses of Parliament

3.1 km

24 Cheyne Row

Carlyle's House

1.6 km

Church

Westminster

2.5 km

Museum

Design Museum

2.2 km

Hospital

Royal Hospital Chelsea

2.3 km

LondonEngland

Knightsbridge

750 m

Old Brompton Road

South Kensington

820 m

Nearby

Museum

Victoria and Albert Museum

280 m

87-135 Brompton Rd

Harrods

590 m

Restaurants

The Franklin Restaurant by Alfredo Russo

20 m

24 Egerton Gardens

L'eto Caffe

100 m

10 West Halkin Street

Orsini Ristorante

140 m

8A Thurloe Place

Chez Boubier

100 m

232-236 Brompton Road

Elan Cafe

110 m

239 Brompton Road

Cocomaya

80 m

Brompton Road

Venice Cafe

150 m

235 Brompton Road

The Egerton House Hotel

130 m

17-19 Egerton Terrace Knightsbridge

Palette Restaurant

170 m

The Rembrandt Hotel 11 Thurloe Place

The Hour Glass

220 m

279-283 Brompton Road South Kensington

Reviews and Ratings

Feedback from previous guests about their experience.

82%

enjoyed the hotel and would happily stay again

8.2/10

Great

Rooms

7.6

Location

9.2

Service

8.2

Dining

8.3

Richard

United Kingdom, January 2025

5.0/10

My stay at The Franklin London was a mixed experience. The hotel's location in Knightsbridge was fantastic, allowing easy walks to nearby attractions. However, my family's room was less than optimal, with air conditioning issues that required us to relocate. While the staff were friendly, there were some service hiccups that diminished the experience a bit. Overall, it's an opulent hotel with beautiful decor but with room for improvement in certain areas. 🌟🏨

Rooms

7.0

I loved my room with its luxurious bedding and stylish decor, but my family's room had air conditioning problems. The furnishings felt a bit dated in places.

Service

7.0

The staff were warm and welcoming, yet the check-in was clunky at times, and there were some communication lapses regarding service requests.

Location

9.0

The hotel is perfectly situated near Knightsbridge and South Kensington, making it easy to access museums and shopping spots.

Dining

8.0

The dining experience was excellent, with good food that felt almost Michelin-level. However, the bar area could use more seating options.

Facilities

6.0

The hotel offered a range of amenities, including a cozy bar and lovely garden. Room service was high quality, but I noticed the lack of tea and coffee facilities in my room.

Molly

United Kingdom, December 2024

6.8/10

My stay at The Franklin was overall really good, highlighted by spacious and beautifully decorated rooms along with an excellent location close to major attractions. The dining experience was a treat with great breakfast options, though I found the lighting in the room a bit dim. The hospitality offered by the staff was amazing, making me feel welcomed throughout my entire stay. 🌟

Rooms

9.0

The executive suite I stayed in was absolutely stunning, featuring luxurious bedding and a large soaking tub. However, I found the additional bed in the room to be excessively soft, which might not suit everyone's preference.

Service

10.0

The staff were incredibly friendly and attentive, making me feel right at home. They even provided great recommendations for local attractions and dining options.

Location

10.0

Situated in a quiet residential area, the hotel is conveniently located within walking distance of attractions like Harrods and the Victoria and Albert Museum, making it easy to explore London.

Dining

10.0

Breakfast was a treat with fresh pastries and a hot menu—my poached eggs with crispy bacon were delicious! The dinner options were equally impressive, reflecting a high quality that felt Michelin-worthy.

Facilities

9.0

The facilities, including the gym and charming bar area, offered a pleasant retreat after a day of exploration. The private garden was a lovely escape, adding to the relaxing feel of the hotel.

Luke

United Kingdom, November 2024

7.4/10

My stay at The Franklin London was mostly enjoyable, with standout friendly staff and an ideal location for exploring Kensington. However, there were some drawbacks like the limited storage in the room and occasional lapses in room service. Overall, it was a good experience, though a few improvements would make it truly really good.

Rooms

7.0

I stayed in a Deluxe room that was nicely decorated but had less storage than I would have liked, making it a bit challenging with bags. The comfortable bed and bright bathroom were highlights, though.

Service

8.0

The staff were super friendly and made me feel at home right from the check-in. They were attentive, but I did encounter some issues with housekeeping that could've been handled better.

Location

9.0

The hotel's location is spot on, within walking distance to South Kensington and a lot of nearby attractions. It was a breeze getting around, which I really appreciated.

Dining

8.0

Breakfast was excellent with a good variety, and I loved the dining area overlooking the gardens. Dinner at the Michelin-starred restaurant was particularly fantastic, though service at times was inconsistent.

Facilities

7.0

The hotel offers several nice facilities, but there were some hiccups with room service and not enough power outlets in my room. I liked the lounge area but wished it had more ambiance.

Alexander

United Kingdom, November 2024

7.2/10

Overall, I had a lovely stay at The Franklin. The staff was super friendly and attentive, making me feel right at home. However, the dining experience was a bit pricey and not always the best value. Despite some hiccups with air conditioning and some confusing charges at checkout, I'd say it was a pretty solid stay overall.

Rooms

8.0

The room I stayed in was spacious and beautifully furnished, but the dark decor made it feel a bit gloomy at times. Still, it had everything I needed and was very clean.

Service

9.0

The service was impressive, from the very start when they offered me a coffee upon arrival to their prompt attention throughout my visit. Although there was a bit of confusion regarding charges on my bill, the staff handled it as best they could.

Location

9.0

I absolutely loved the location! It was in a charming neighborhood with easy access to restaurants and shops nearby. Plus, getting to the underground was just a short walk away.

Dining

7.0

The restaurant had some lovely food, but I did find it to be on the pricier side for what was offered. The breakfast was great, though, and I really enjoyed the atmosphere of the bar area.

Facilities

7.0

The hotel's facilities were nice, with room service options, a cozy bar, and even a little private garden to relax in. But I did experience issues with the air conditioning, which struggled overnight.

Amelia

United Kingdom, October 2024

5.4/10

I really enjoyed my stay at The Franklin, mainly because of the fantastic location and the beautiful decor. The staff were incredibly friendly, which made me feel welcomed. However, I did experience some delays with room service and my room was smaller than I expected, lacking the promised garden view. Overall, I felt the experience was enjoyable but had some areas that could be improved.

Rooms

7.0

My room was beautifully decorated with an art deco style, but I found it slightly small and I couldn't see any garden from my window. It was comfortable but I expected a more spacious experience.

Service

7.0

The staff were friendly and nice, treating me as a friend rather than just a guest. However, I encountered long wait times for food service during breakfast which was quite inconvenient.

Location

9.0

The hotel is situated in an upscale area, perfect for exploring dining, shopping, and other attractions nearby. I'd say it's ideal for anyone wanting to navigate the city's highlights easily.

Dining

Facilities

7.0

The hotel had lovely facilities including a charming bar area and a private garden. However, the overall service efficiency could have been better.